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Customer Service


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...Featuring All Major USA Knife Brands

Customer Service

  • Shipping & Delivery

    We ship Worldwide! We ship via the United States Post Office (USPS). We offer domestic Priority Mail® shipping starting at $8.00. For international shipments, we offer Priority Mail International® shipping starting at $32.00. Shipping prices vary depending on weight and destination. Please click here for a list of countries that we ship to. We offer Free Domestic and International Shipping on select brands. Please click here for a list of Brands with Free Shipping.

    Domestic: -Please allow approximately one week for your order to arrive to you. 

    Canada: -Please allow approximately 10 days for your order to arrive to you.

    International: -Please allow approximately 14 days for your order to arrive to you.

    *We ship to APO and FPO addresses via domestic USPS Priority Mail® shipping starting at $8.00.

  • Privacy & Security

    All payment information at KnifeSupply is entered through a Secure Server with SSL (Secure Socket Layer) Encryption.
    Please see our Privacy Policy for more information.

  • Returns

    If you are not satisfied with your purchase, please return any unused product, in its original manufacturer packaging, for up to 60 days from the date of shipment. We will refund the full purchase price,  less any shipping and handling fees and/or promotional discounts. Depending on your method of payment for the order, we will refund your credit card, PayPal account, or we will send a refund check. If you received the item with free shipping, you will receive the full refund less $5 to cover our original shipping and processing costs. We can not accept returns with shipping labels attached directly to the manufacturer packaging. If the product has been used, and there are warranty issues, please contact the manufacturer directly for warranty information. 

  • Ordering

    You can place an order anytime via the internet (desktop, laptop, or mobile device). You can also place an order over the phone (toll free 888-432-6852) or by mail. If placing an order by mail, please first contact us for current pricing and availability. Our products are listed as either In Stock, Available, or Out of Stock.

    In Stock: Ships Same or Next Day.
    Available: Ships in 2-3 Business Days.
    Out of Stock: No longer available for purchase.

    Special OrdersIf you are looking for a specific knife that is not on our web site, please email us with a product description including any model number, color, style or material. We will send back a quote usually within one business day. We have access to all major knife brands.

  • Payments

    We accept Visa, Mastercard, Discover, American Express, PayPal and Check or Money Order payments. To pay by check or money order:
    Please make checks payable to Ability Web Service, Inc. Please allow ten days for personal checks to clear. Orders with payments by certified check or money order can ship upon receipt of payment. Please include the order number when sending payment by check or money order. Please send check or money order payments to:

    Ability Web Service, Inc.
    P.O. Box 631
    Northville, MI 48167

  • Viewing Orders

    You can view previous orders by visiting the "Orders and Returns" page, which you can find under the "Information" column, located toward the bottom of our webpages. Also, when checking out, you have the option to checkout as a guest, or you can choose to register and create an account. If you chose to create an account, then you can log into your account at any time to view past or pending orders.  Please contact us if you have any questions.

  • Updating Account Information

    You can update your account information at any time by logging into your account and making changes to your personal information, including your shipping and/or billing address, email address, and credit card or payment information. You can also change your election for receiving the KnifeSupply.com newsletter. Please contact us if you have any questions.

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